Terms & Conditions

1. Acceptance & Service Scope

Zenovate Solutions provides professional creative and technology solutions, including but not limited to:

• Graphic Design & Branding Identity
• Video Editing & Motion Graphics Production
• Website Development & Platform Maintenance
• Custom Software Engineering & Mobile App Development
• User-Generated Content (UGC) Ads & Creative Management
• Digital Marketing Strategy & Social Media Management
• Paid Search & Meta Ads Campaign Management

Each campaign or project will operate under a specific Statement of Work (SOW) or proposal defining scope, timelines, fees, and revisions.

2. Client Responsibilities

To deliver projects within schedule, clients must cooperate in good faith:

• Asset Provisioning: Provide high-quality brand assets, logo files, copywriting materials, and footage required for production.
• Approvals & Sign-offs: Review creative mockups or code prototypes and provide structured feedback within designated review windows (standard 3-5 business days).
• Account Access: Grant secure, restricted access to ad managers (e.g. Meta Ads Manager) or web hosting environments where necessary.

3. Payments, Milestones & Retainers

All prices are specified in the project proposal and are exclusive of platform ad spend. Projects generally require an upfront deposit (e.g., 50%) before commencement, with remaining balances due upon milestones or delivery. Monthly marketing, consulting, and maintenance services operate on a retainer basis, billed in advance on the 1st of each month. Late payments may result in immediate suspension of active software development, video editing, or ad campaign execution.

4. Intellectual Property Rights

Upon receipt of full and final payment, Zenovate Solutions transfers and assigns to the Client all intellectual property rights, titles, and interests in the final deliverables (e.g. source code, custom graphics, edited video exports). Zenovate Solutions retains ownership of all working assets, design templates, software libraries, and internal frameworks developed prior to or independently of the client project.

5. Limitation of Liability

To the maximum extent permitted by law, Zenovate Solutions shall not be liable for any indirect, incidental, special, or consequential damages. This includes, without limitation, loss of profits, advertising cost losses, server downtimes, or sales variations resulting from ad performance fluctuations, software bugs, or changes to third-party algorithms (such as Meta or Google platform policies).

6. Project Termination

Either party may terminate an agreement with written notice (standard 14 or 30 days) if the other party breaches material obligations. In the event of early termination, the client will be invoiced for all hours logged and deliverables completed up to the date of cancellation. Upfront deposits are handled in accordance with our Refund Policy.

7. Governing Law

These Terms & Conditions and any dispute arising out of project agreements shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.